1. Information We Collect

When you register and use the 1bat platform, we collect several categories of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. The information we collect falls into two main categories: information you provide directly, and information collected automatically while you use the platform.

Information you provide directly includes your full name, national ID or passport number, date of birth, email address, mobile number, residential address, and bank account or digital wallet details for financial transaction processing. All this information is required for the identity verification (KYC) process as mandated by the relevant regulatory bodies.

We also automatically collect technical information including IP address, device type, operating system, web browser used, IP-based geographic location, pages visited and session duration. This information is used solely to improve the user experience and detect any suspicious activity to protect your account.

Note: We do not collect credit or debit card information directly. All payment transactions are processed through certified and registered payment gateways, and your payment details are handled exclusively by authorised payment service providers.
Data Type Purpose of Collection Retention Period
Identity Information (KYC) Account verification, legal compliance 5 years after account closure
Transaction Data Deposit & withdrawal processing 7 years (financial requirements)
Betting Activity Data Account management, responsible gaming 3 years after the date of activity
Technical & IP Logs Security, fraud detection Rolling 12 months
Preferences & Settings Personalise the user experience Throughout active account

2. How We Use Your Information

The information we collect is used responsibly and limited strictly to the purposes outlined. 1bat will not use your data for any purpose other than those stated in this privacy policy without obtaining your consent first.

The primary purpose of using your data is to provide, manage, and improve 1bat platform services. This includes processing account registration, identity verification, deposit and withdrawal processing, bet settlement, and account-related communications. In addition, your data is also used for security purposes, including detecting and preventing fraud, unauthorized access, and platform misuse.

  • Verify your identity during registration and when required for KYC compliance.
  • Process all financial transactions including deposits, withdrawals and refunds.
  • Send important account-related notices, security updates and policy changes.
  • Analyse usage patterns to improve platform features and user experience.
  • Fulfil legal obligations and reporting requirements to regulatory bodies.
  • Provide effective and personalised customer support whenever you need assistance.
  • Enforce responsible gaming programmes including limits you set yourself.

3. Sharing Information With Third Parties

1bat does not share your personal information with third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary to allow us to deliver our services properly. All third parties involved are required to comply with strict privacy standards and are not permitted to use your data beyond the agreed scope.

Third-party categories that may receive portions of your information include authorised payment service providers such as DuitNow, FPX, Touch 'n Go eWallet and GrabPay processors, identity verification companies for KYC processes, cloud service providers for secure data storage, as well as authorities and regulatory bodies when required by law.

Important: In all cases of data sharing with third parties, 1bat ensures that comprehensive data protection agreements have been signed. Third parties receive only the minimum data required to carry out their specific tasks and nothing more.

4. Cookies & Tracking Technologies

The 1bat platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your experience. Cookies are small text files stored on your device when you visit our website. Cookies do not contain any personal information that can be used to identify you directly.

We use three main types of cookies: session cookies that expire when you close your browser, persistent cookies that remember your preferences for future visits, and analytics cookies to understand how users interact with our platform. You can disable cookies through your browser settings, though please note that some platform features may not function optimally without them.

5. Data Security & Protection Measures

We continuously invest in the latest security infrastructure to keep your data protected at all times. The technical and organisational security measures we implement cover multiple layers of protection designed to defend against modern cyber threats.

  • End-to-end encryption using TLS 1.3 protocol for all data communications.
  • Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
  • Regular security scans and penetration testing conducted by independent security experts.
  • Intrusion detection system (IDS) monitoring network activity 24 hours a day, 7 days a week.
  • Role-based access control ensuring staff only access data relevant to their responsibilities.
  • Encrypted data backups stored at geographically separate locations.
Security Certificate: The 1bat platform complies with the security standards of the online betting industry. Our infrastructure is regularly audited by authorised independent bodies to ensure data protection standards are consistently maintained at the highest level.

6. Your Rights as a Data Subject

As a 1bat member, you have certain rights regarding your personal data guaranteed under applicable data protection laws. We fully respect these rights and provide straightforward mechanisms for you to exercise them without any obstacles or additional charges.

  • Right of Access: You may request a copy of all personal data we hold about you.
  • Right to Rectification: If any of your information is inaccurate, you have the right to update it.
  • Right to Erasure: Under certain circumstances, you may request that we delete your data.
  • Right to Restrict Processing: You may request that we restrict how we process your data.
  • Right to Data Portability: You may request your data in a machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact our support team via live chat within your account or by email at [email protected]. We will process each request within 30 business days in accordance with applicable legal requirements.

7. Cross-Border Data Transfers

Your personal data may be transferred to and stored on servers located outside Malaysia for platform operational purposes. However, 1bat ensures that any such data transfer is carried out with adequate safeguards, including recognised standard data transfer agreements and protective measures equivalent to Malaysian legal requirements.

In all circumstances, your data will be treated to the same high standard of protection regardless of the physical location of the storage servers. We always ensure that the cloud service providers we use comply with recognised international security certifications.

8. Children's Privacy

The 1bat platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.

9. Changes to This Privacy Policy

1bat reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, or legal requirements. Any material changes will be communicated to you via a prominent notice on the platform or by email at least 14 days before the changes take effect.

The latest version of this Privacy Policy will always be available on this page with a clear update date. Continued use of the platform after the effective date of any changes will be considered your acceptance of the updated policy. We encourage you to review this page periodically.